2017 April

Pros and Cons of Adding Live Chat to Your Web Site

Posted by | Digital Strategy | No Comments

Live Chat platforms have been around for a very long time. Back when they were introduced, implementing them was complicated and required a programmer. This is not longer the case. Attracting qualified visitors to your web site can be expensive. Now that implementation of live chat services is easier, should you reconsider adding this feature? We have provided some pros and cons to help you to reach your own decision. Pros Superior To Phone Support: If a member of your team does not know the answer to a specific question, they can ask a colleague without the visitor hearing it.  This results in better confidence that the person they are chatting with knows all the answers. No More Annoying Menus: It is typically fast to get a hold of someone on chat then it is via telephone.  There are no annoying menus to have to go through which in and…

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How To Evaluation Live Chat Features For Your Website

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If you are looking for a Live Chat feature to integrate into your web site, there are several features to be aware of.  Like most software, the more complex the features, the more costly the software. With that stated, the average monthly cost for paid Live Chat services is about $30 a month for a single operator.   Below we have provided some of the key features of Live Chat platforms so you can determine which are required to suit your needs.  Once you have made this determination, you can do a google search for best Live Chat Features to find the one that meets your needs. Agents/Operators:  Agents/Operators are assigned a specific license to ensure multiple individuals cannot use the same access key. Most companies offer a discount for multiple Agents/Operators or if you choose to pay for a year up front rather than make monthly payments. Customizable API:…

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